Asst.Manager / 5 - 6 Years / Bangalore


Posted 17 Nov 2016 (822 days ago)

Job Description

Job Specifications: This is a Asst.Manager role responsible for building a team that effectively boosts sales as well as deliver superior customer service. Primary Tasks: Direct call center operations as a liaison between customers and call center employees. Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans. Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. Develop sales skill of each customer service executives to drive revenue growth. Coordinate the interviewing, hiring and training of customer service executives as per man-power planning. Monitor interaction between staff and customers to ensure quality assurance standards. Review call center statistics to measure staff performance and the need for improvement. Leading workflow distribution and floor management to ensure service levels are satisfied. Hiring, developing, motivating, coaching, evaluating and retaining qualified staff. Maintaining service level, talk/wrap time, data and consumer satisfaction levels. Skills and Specifications: Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Good Knowledge of MS-Office and Telephony Systems Technology and Etiquette. Knowledge and Experience of Hiring techniques are preferred. Excellent Man-management and Motivational skills. Handle escalations and complaints. Able to meet deadlines along with working under pressure. Should be able to work as a team member. Minimum 2 South Indian languages mandatory.

Key Skills



Employment Type

Full Time

Job Function


Experience Required

5 - 6 Years

No Of Positions

Salary Offered

INR 550000 - 600000

Interview Locations

Client Location - Bangalore(Interview Mode - Face 2 Face)

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