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BA / 12 - 16 Years / Bangalore

Bangalore

Posted 28 Jun 2018 (54 days ago)


Job Description

 

·         Level of educational attainment required:

o    Academic Degree – MBA, BE, B.Tech, BSc Honours, Masters or PhD.

 

·         Previous work experience required

o    12+ years’ experience in delivering IT projects

o    Strong knowledge of gathering requirements from end users and configuring the same on service management tools like Jira, ServiceNow, Remedy…etc

o    Should have worked on building service catalogues from Main process level till service level (both Business Services and IT services)

o    Should have strong understanding of ITIL process and elements like CMDB, Configurable Items, Incident Management, Service Level Management, User Access Management, etc 

o    5+ years of experience as a Business Analyst covering

§  Works with respective BA’s from vendors to ensure project scope/SOW scope is translated to product backlog

§  Represent key routines with all stakeholders (Zones, vendors, ABI stakeholders) to provide direction in Guru scope

§  Consolidates all the queries/requests from zone/vendors on Service catalogues and ensure they are tracked and addressed

§  Works closely with vendors to come up with SIT plan including test scenario/cases to ensure all flows are covered

§  Works with Zones to ensure UAT scenarios are captured upfront and tested in SIT

§  Lead UAT planning and align all stakeholders

§  Very good understanding of ITIL process

§  Experience in implementation of Service Management process/tools across the organization

§  Drives meetings with all stakeholders for fit gap assessment, alignment with Guru scope, retrofit the additions to product backlog

§  Clearly differentiates a scope issues vs Configuration Issue vs Implementation issue

 

 

·         Language skills required

o    English (Fluent)

 

·         Skills required

o    Microsoft Office (mandatory)

o    Proven ability to design and optimize business processes and integrate business processes across disparate systems

o    Excellent client-facing written and oral communications skills 

o    Technologies and Technical Landscapes supporting multiple business areas

o    Good SQL skills to query RDBMS to verify design

 

·         Other skills

o    Exceptional communication, organization, and time management skills.

o    Working experience with Jira or VSTS

o    Ability to coach the team to reach their highest potential.

o    Strong organizational skills and ability to manage a team


Desired Candidate

 

·         Level of educational attainment required:

o    Academic Degree – MBA, BE, B.Tech, BSc Honours, Masters or PhD.

 

·         Previous work experience required

o    12+ years’ experience in delivering IT projects

o    Strong knowledge of gathering requirements from end users and configuring the same on service management tools like Jira, ServiceNow, Remedy…etc

o    Should have worked on building service catalogues from Main process level till service level (both Business Services and IT services)

o    Should have strong understanding of ITIL process and elements like CMDB, Configurable Items, Incident Management, Service Level Management, User Access Management, etc 

o    5+ years of experience as a Business Analyst covering

§  Works with respective BA’s from vendors to ensure project scope/SOW scope is translated to product backlog

§  Represent key routines with all stakeholders (Zones, vendors, ABI stakeholders) to provide direction in Guru scope

§  Consolidates all the queries/requests from zone/vendors on Service catalogues and ensure they are tracked and addressed

§  Works closely with vendors to come up with SIT plan including test scenario/cases to ensure all flows are covered

§  Works with Zones to ensure UAT scenarios are captured upfront and tested in SIT

§  Lead UAT planning and align all stakeholders

§  Very good understanding of ITIL process

§  Experience in implementation of Service Management process/tools across the organization

§  Drives meetings with all stakeholders for fit gap assessment, alignment with Guru scope, retrofit the additions to product backlog

§  Clearly differentiates a scope issues vs Configuration Issue vs Implementation issue

 

 

·         Language skills required

o    English (Fluent)

 

·         Skills required

o    Microsoft Office (mandatory)

o    Proven ability to design and optimize business processes and integrate business processes across disparate systems

o    Excellent client-facing written and oral communications skills 

o    Technologies and Technical Landscapes supporting multiple business areas

o    Good SQL skills to query RDBMS to verify design

 

·         Other skills

o    Exceptional communication, organization, and time management skills.

o    Working experience with Jira or VSTS

o    Ability to coach the team to reach their highest potential.

o    Strong organizational skills and ability to manage a team


Key Skills

Skills requiredoMicrosoft Office (mandatory)oProven ability to design and optimize busines


Industry

Information Technology And Services

Employment Type

Contract

Job Function

Information Technology


Experience Required

12 - 16 Years


No Of Positions


Salary Offered

INR 0 - 0


Interview Locations

Not Mentioned


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