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Customer Support andamp; Events Executive / 2 - 3 Years / Not Mentioned

Not Mentioned

Posted 05 Jan 2018 (344 days ago)


Job Description

No of openings: 1

Experience: 2-3 years

Package: 3.5 lakhs

Transport: Cab will be provided/ Travel reimbursement if the candidate prefers own transport.

Job Description

  • Candidate should possess a good accent, preferably US accent.
  • Interact with customers by phone, e-mail or online chat concerning various product issues.
  • Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Capturing and applying customer feedback.
  • Handle customer chat and email enquiries
  • Hosting webinars on Cisco WebEx.
  • The Event Executive will assist with the planning and execution of multiple aspects of events including: B2B marketing events, conferences, incentive events, and other annual corporate events.
  • Attendee coordination & communications
  • Serve as a main point of contact for attendees
  • Assist with registration for events up to 250 people including maintaining the attendee list, hotel rooming list, coordinating with air travel partner (if needed), special needs and coordinating ground transportation (if needed).  Maintain and track deliverables on annual event calendar and staff/resource assignments on behalf of the all members of the team.
  • Assist with creating & managing event timelines
  • Site selection & venue contracting
  • Research venues
  • Distribute RFPs to potential host venues and create reports
  • Create reports (spreadsheets and slides)
  • Coordinate site visits for team * Vendor & Sourcing Coordination
  • Participate in creative programming and special events brainstorms and conceptualization
  • Assist in sourcing event décor, and branded materials and collateral * Handle miscellaneous projects as needed
  • Onsite Event Coordination
  • Travel onsite to most events in order to support event managers, event producers, and other aspects of event execution * Reconciling final events budget with the team, as needed
  • Office Coordination
  • Schedule and arrange conference calls with staff and clients as needed
  • Overall office support - supplies and administrative responsibilities

 

Knowledge, Skills & Abilities:

  • University Degree OR equivalent program from a three-year college or technical school, or certificate program in business administration field, preferred.
  • Proficient in computer skills, internet search, data entry, verbal skills and the ability to learn the department’s software system.
  • Experience in event management or project management Preferred
  • Strong customer service background and positive attitude
  • Outstanding problem-solving skills and attention to detail with the ability to multitask
  • Excellent writing and communication skills
  • Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
  • Willingness to learn and shows a sense of urgency in a fast-paced work environment. Thrives in uncertain situations and demonstrates aptitude for problem-solving.
  • Must be results-orientated and able to work both independently and within a team environment. Proficiency in using Microsoft Office applications. Additional language is a plus.
  • Business travel experience (both personally and booking for executives and clients) is a plus
  • Experience with Microsoft Office and Cisco WebEx preferred. 

Company Description

It is in the domain expertise space of Consultancy services for Pharma, Bio-technology, Medical device, Healthcare & HR industries. We provide best in class practices through our highly illuminative and inspired trainings having unique stellar delivery modules, covering the most up to date and relevant topics to help build your knowledge base.


Key Skills

Experience with Microsoft Office and Cisco WebEx preferred.


Industry

Not Mentioned

Employment Type

Full Time

Job Function

Not Mentioned


Experience Required

2 - 3 Years


No Of Positions


Salary Offered

INR 300000 - 400000


Interview Locations

Client Location - Not Mentioned(Interview Mode - Face 2 Face)


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