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Customer Support Executive / 1 - 3 Years / Delhi

Delhi

Posted 23 Jan 2018 (32 days ago)


Job Description

Purpose: To Support Customers Frontline on Telephone and on Systems and to be an overall administrator and custodian of customer relationship management in the start up team.
Job Profile:
 Customer Call Receiving on Telephone/Online requests.  Customer  Repair Ticket Creation on System -  Name/ Address/ Job Details-    Scheduling Customer Device Pick Up / Discuss Approval of Job and Delivery Scheduling.  Preparation of Customer Invoice.  System Data Entry Management - for Purchases of Parts , maintenance of Inventory.  Cash Collection from Customers/ Delivery Team .   Conduct periodic marketing tasks such as sending email to customers, sms to customers and campaign support such as flyer distribution.  E-Commerce Data Entry.  Manage Office Administration Tasks including coordination with Delivery Staff / Technical Support.
Skills :
 Communication Skills- English/ Hindi/Punjabi.  Customer Handling Skills- Interpersonal Skills .  Basic Knowledge of Mobile Repairs/ Customer Support Services.  Supervisory Skills.  Strong Computer Background is essential prerequisite for the job with good functionality skills for MS Excel, Word, Powerpoint  Technical Skills will be added advantage such as working knowledge of Accounting Software like BUSY/Tally/ Quickbooks etc.
Qualifications
 Graduate/ 2 Years Experience in Customer Support Functions in a Service Organisation.


Desired Candidate

Skills :
 Communication Skills- English/ Hindi/Punjabi.  Customer Handling Skills- Interpersonal Skills .  Basic Knowledge of Mobile Repairs/ Customer Support Services.  Supervisory Skills.  Strong Computer Background is essential prerequisite for the job with good functionality skills for MS Excel, Word, Powerpoint  Technical Skills will be added advantage such as working knowledge of Accounting Software like BUSY/Tally/ Quickbooks etc.
Qualifications
 Graduate/ 2 Years Experience in Customer Support Functions in a Service Organisation.


Company Description

• Kaicell offers customers the convenience of Online Shopping and a network of KAI Centers for pre & post sales support located within close proximity to their residential & office communities! • The KAI Center is a combination of a retail shop, a customer fulfliment warehouse location, a service center a lounge & a café, all rolled into one great convenient place ! It is the ideal product touch n try point, a neighborhood repair shop, a hi speed assisted online shopping experience lounge or simply a great place to hang out with friends over coffee and a free Wi-Fi ! • Kaicell.com customers can order online and pick up products @ the KAI Center @ any time as per their convenience! It’s Great for student’s n the workaholics including working moms n dads! • The KAI Center offers repair & troubleshooting services including home services for all electronic gadgets! • Kaicell.com offers Live Online Chat 24x 7 as well as tele- support services for assistance on product shopping inquiries, status of deliveries, support on how to set up devices or trouble shooting queries! • The Kai Center also sells a complete range of Off the Shelf n Custom Accessories that customers would need in a hurry to replace or add on such as a personalized mobile case, the ever-fleeting earphone, cable charger or the power bank in case they hit the red! • The KAI Center offers value added services such as mobile pre & post paid connections, mobile data plans or simply recharge credits. Customers can also simply just call @ the KAI Center and the staff will happily top it up! • Kaicell.com offers reliable & easy return or exchange of products via the KAI Center in case you want to change their mind after having purchased online. • Kaicell.com offers Trade In Services for used electronic gadgets @ the KAI Center.



Key Skills

Customer Support Executive


Industry

Not Mentioned

Employment Type

Full Time

Job Function

Not Mentioned


Experience Required

1 - 3 Years


No Of Positions


Salary Offered

INR 0 - 0


Interview Locations

Client Location - Not Mentioned(Interview Mode - Face 2 Face)


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