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Team Leader / AM - SIT / 1 - 2 Years / Bangalore

Bangalore

Posted 29 Sep 2016 (328 days ago)


Job Description

• Lead a team of 20+ agents in SIT team who provide effective and timely resolution to a range of customer inquiries/complaints and follow them up to final resolution. • Ensure that the team meets Productivity/Quality targets. • Create and maintain reports related to team performance and provide regular updates to management. • Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion. • Coordinate with internal teams and vendors for closing the issue at the earliest. • Deliver high class customer service and build customer satisfaction and loyalty.

Key Skills

Experience of 1-2 years as a floor lead/team lead in customer service or escalation management


Industry

Aviation And Aerospace

Employment Type

Full Time

Job Function

Other


Experience Required

1 - 2 Years


No Of Positions


Salary Offered

INR 480000 - 480000


Interview Locations

Client Location - Bangalore(Interview Mode - Face 2 Face)


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