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Team Leader - Inbound voice process / 3 - 4 Years / Bangalore

Bangalore

Posted 29 Sep 2016 (421 days ago)


Job Description

This is a Team Lead role responsible for building a team that effectively boosts sales as well as deliver superior customer service. Primary Tasks: • Direct call center operations as a liaison between customers and call center employees. • Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans. • Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. • Develop sales skill of each customer service executives to drive revenue growth. • Coordinate the interviewing, hiring and training of customer service executives as per man-power planning. • Monitor interaction between staff and customers to ensure quality assurance standards. • Review call center statistics to measure staff performance and the need for improvement. • Leading workflow distribution and floor management to ensure service levels are satisfied. • Hiring, developing, motivating, coaching, evaluating and retaining qualified staff. • Maintaining service level, talk/wrap time, data and consumer satisfaction levels.

Key Skills

Graduation Mandatory Skills and Specifications: Excellent communication (oral and written)


Industry

Aviation And Aerospace

Employment Type

Full Time

Job Function

Other


Experience Required

3 - 4 Years


No Of Positions


Salary Offered

INR 400000 - 400000


Interview Locations

Client Location - Bangalore(Interview Mode - Face 2 Face)


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