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Technical Support Engineer / 3 - 5 Years / Hyderabad

Hyderabad

Posted 16 Nov 2016 (390 days ago)


Job Description

Technical Support Engineer Job Description Travel Tripper is a Web 2.0 company in the hotel technology space, with a mission to help hotels maximize direct sales through their own B2C websites. The core mission and focus of our company is to maximize demand for our customers and achieve the highest e-commerce conversion rates in our industry. Travel Tripper is young and dynamic, profitable, fast-growing and based in Manhattan, Hyderabad and London Role: As a Travel Tripper Technical support engineer, you'll be responsible for product support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills. The Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and developing both the internal and external knowledge base on product functionality and best practices. Responsibilities: • Act as first point of contact for all support issues Provide professional and prompt communication on technical analysis and resolution of customer issues Have ownership over cases from start to finish including troubleshooting, communicating with the customer, and pulling in other teams • Characterization of the incident, reproduction, diagnosis and analysis of the root cause • Work with the Business Development, Product, Engineering and QA teams on special projects • Work with the Sales Team on achieving a high percentage of client retention • Contribute to and lead customer support service improvements efforts Desired Skills & Experience BS degree (computer science, engineering, or related) preferred or equivalent experience with a strong academic record with 1-3 years of working experience. • Demonstrated competency in Java and its related technologies: Spring, Hibernate, Apache Struts Strong experience with SQL databases and familiarity with UNIX based operating systems Familiar with internet technologies such as HTML, CSS, JavaScript (major plus), and web servers (Tomcat 6/7). Good analytical and problem-solving abilities Demonstrated clear and concise written and verbal communication

Key Skills


Industry

Information Technology And Services

Employment Type

Full Time

Job Function

Information Technology


Experience Required

3 - 5 Years


No Of Positions


Salary Offered

INR 4 - 6


Interview Locations

Client Location - Not Mentioned(Interview Mode - Face 2 Face)


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