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Technical support / 0 - 0 Years / Not Mentioned

Not Mentioned

Posted 02 Mar 2018 (173 days ago)


Job Description

Job location-Bangalore

Permanent- 3i infotech

Kindly ensure the below requirements are backfilled at the earliest. I also have additional requirements of 2 more resources below is the JD of the same.


Responsibilities:

 

·         Effectively respond to end-user requests via email, phone, and ticketing system

·         Provide expert level support on Outlook, Skype for Business and WebEx

·         Act as liaison between teams for escalated issues

·         Monitor and manage incoming ticket queue

·         Provide monthly metrics on support cases

·         Document work instructions for 1st and 2nd level support areas

·         Provide end user documentation

·         Participate in 24x7 on-call rotation

 

Required Qualifications

 

·         Expert level knowledge on Outlook, Skype for Business and WebEx

·         Understanding of Exchange and Mail Routing issues

·         Demonstrated history of superior customer service

·         5+ years in an end user support position


Company Description

It is a public global Information Technology company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). Furthermore it offers solutions to the government, manufacturing, retail, distribution, telecom and healthcare sectors. Among its repertoire of IPR based solutions the flagship products of the Company are Premia, MFund, Orion, Kasle and Amlock The Company has a very strong foothold and customer base in geographies like South Asia, Middle East and Africa, China, Asia Pacific, Kingdom of Saudi Arabia and North America.

Key Skills

Tech support


Industry

Not Mentioned

Employment Type

Full Time

Job Function

Not Mentioned


Experience Required

0 - 0 Years


No Of Positions


Salary Offered

INR 0 - 0


Interview Locations

Client Location - Not Mentioned(Interview Mode - Face 2 Face)


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