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Technical Writer Job Description / 2 - 5 Years / Not Mentioned

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Posted 08 Jun 2018 (72 days ago)


Job Description

DTCM - Software Technical Writer – Job Description

 

As software document writer you need to work directly with product and project teams across the software development lifecycle to deliver documentation for major and minor releases of our client. As Team member you must have the flexibility and versatility to adapt to the challenges that work on products with broad scope and scale can bring. You need to be meticulous, fast-paced & create high quality documentation. As a Technical Writer you will create documentation for technical end users, system administrators, and developers. You will author content in DITA and use a CMS to manage and deliver it. You will write installation guides, admin guides, API guides, and release notes. You will contribute to the user interface design of products and to the production of video material for the software products.

We are seeking a highly motivated, energetic Technical Writer that will be responsible for documenting ideas & requirements for hardware systems as well as software and firmware applications, maintaining highly detailed Specification documents and developing a process & flow to regularly release revisions to several technical documents and white papers.

 

We expect in you

  • Strong Communication Skills.
  • Experience in writing and editing technical documentation such as Install Guides, Release Notes, Field Guides, Admin Guides, Online Help, User Guides, Functional Specs, Web Pages, and Training Material etc.
  • Work independently through all stages of the Document Development Life Cycle (DDLC).
  • Proficient in using documentation templates and style guidelines to develop documentation that has a consistent visual and structural approach.
  • Experience in driving technical publication processes.
  • Experience in architecting complex documents and documentation sets.
  • Create written text with minimal / NIL stylistic and grammatical errors.
  • Deliver information products with limited supervision and direction.
  • Apply expertise in technical communication practices to improve processes like Document Development, Maintenance and Support.
  • Expert in information design and structured authoring.
  • Troubleshoot issues with publishing tools without support from other team members.
  • Exposure to Programming.
  • Should be a good team player, should be a Quick Learner.
  • Attention to Detail and have positive attitude.

Responsibilities

·         Design content in an XML-based authoring toolchain in collaboration with global product teams and subject matter expert ( with Client)

·         Gather information from different sources (interviews engineers and subject matter experts, design documents and specifications, and using pre-release software)

·         Create and update documentation and help systems for minor and major releases

·         Prepare content for publishing

·         Create videos

·         Review the human-readable strings in user facing interface

·         Be a customer advocate

·         Follow established processes and best practices for the design and creation of technical content

·         Support and contribute to departmental goals

·         Ability to  work closely with the owners of technical knowledge and subject matter experts to collect information and then produce and publish technical specifications that will be used by internal hardware and software teams.

·         Work with the owners of technical knowledge and subject matter experts to collect information that is relevant to end users for their successful configuration

·         The job involves writing, editing, and publishing technical documents, as well as providing support for engineering reviews.

·         Able to leverage experience and good judgment to continuously drive documentation and process improvement across multiple, simultaneous projects and systems.

Requirements

·         The ideal candidate is able to understand, explain and use complex technologies, has good working habits, and excellent communication skills

·         Excellent command of the English language – ability to edit and organize information, ability to explain clearly complex technical concepts, and create accurate procedural and reference information

·         Experience in writing and editing technical content

·         Experience using technical instructions in day-to-day job

·         Solid planning and scheduling skills, experience working within tight deadlines

·         Strong self-management and decision making skills

·         Experience working as part of globally distributed teams

·         Knowledge of a programming language is a plus

·         Must be flexible and enjoy working with new technology in a dynamic environment where requirements change rapidly

·         Knowledge of information design, structured writing, XML, and DITA is a strong plus

·         Proficiency in FrameMaker, WebWorks, Acrobat, DITA and graphic tools such as Visio and SnagIT.

·         Knowledge of XML, HTML, CSS, and related authoring tools such as XMetal would be an added advantage. 

·         Willing to switch over to other tech writing domains

 

 

 

Education & Experience

UG:  B.E Computer Science/ Instructional design / Information science / Electronics / Any Engineering degree with 2 years of Software techwriting experience, Any Science graduate or MCA with 5+ years of Software tech writing experience.

2+ years of computer hardware related technical writing experience, including data sheets or hardware specifications.

3+ years of computer software related technical writing experience, including an understanding of APIs and SDKs.

Experience writing for hardware designers and testers, software developers & Architects.

Demonstrated ability to write documentation (original and rewriting) that is clear, concise, consistent, and accurate.

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Expert attention to detail with strong organizational skills.

Experience using XML tools to create documentation.

Documentation of early architecture and product design experience is a plus.

Key skills

 

Technical Documentation / Technical Writing / Communication Skills / DDLC / DITA / XML / Content Writer / Proof Reading / Technical Editing / Editorial / Content Development / Authoring

Industry:                      IT-Software Software Services

Functional Area:        IT Software - Other

Role Category:           Software Documentation

Role:                            Technical Writer

TOOLS

  • Proficient in:
    • FrameMaker, Robohelp
    • MS Word, MS Excel
    • MS Visio
    • Adobe Illustrator
    • Graphics
    • Working experience with SharePoint or at least familiarity
    • Visual Basic
  • Experience in Image capturing tool, video recording tool.

Key Skills


Industry

Not Mentioned

Employment Type

Not Mentioned

Job Function

Not Mentioned


Experience Required

2 - 5 Years


No Of Positions


Salary Offered

INR 0 - 0


Interview Locations

Not Mentioned


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